Maps
Acting with kindness can sometimes feel difficult because there is a 'normal' way of doing something and no-one has figured out or shared a kinder way. This section offers off-the-shelf solutions that you can pick up and use right away.
Maps
These tools are designed to tackle some of the common issues. Feel free to pick up and alter any of these approaches. They aren't a set of rules; more a head-start.
What are maps?
Maps are basic solutions for problems that are often managed without kindness i.e. without much consideration, friendliness or generosity.
Many organisations' leaders find themselves in charge of a process they haven't thought much about. It's likely that many requirements such as recruitment, career development, pastoral care or information technology were 'just there' in previous organisations. When the need arises in a new leader's organisation, it's urgent and so a process is hastily put together by merging memories of old systems and a bit of Googling.
This section gives leaders a head-start so they don't have to revert back to familiar but unkind thinking.
People
Maps to help with problems that normally come under the category of human resources. More simply called, staff stuff.
Job roles
Pay & salaries
Appraisals
Incentives
Communication
Information Technology
Maps to guide you through getting considerate and generous office set-up without blowing your budget.
Internet
Phones
Computers
Email
Calendars
Documents, slides and spreadsheets
Products
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What are products
The 7 common questions
Designing a product
Pricing formulas
Production plans
The 4 product documents
Marketing
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Websites
Networking
Social Media
Paid
PR
Mail & email
Sales
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Lead management
Pitches
Proposals
Product trials
On-boarding
Pitch to project
Delivery
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Job management
Time management
Project management
Managing ad-hoc requests
Quality control
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Finance
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Capital
Estimates
Quotes
Invoices
Retainers
Refunds
Suppliers